How Desert Diamonds Hopes to Disrupt the Industry
De Beers’ Desert
Diamonds campaign has been billed as a “beacon,” but it’s not like the
traditional beacons the trade remembers (e.g., the three-stone ring or
Journey).
Instead, it’s what’s
called an “upper funnel campaign,” which, like “A Diamond is Forever,” aims to
promote the entire diamond category rather than a specific product.
It’s also a campaign
with numerous objectives. It wants to teach consumers that diamonds come in
multiple colors—something De Beers’ research has found many didn’t know. But it
links that to the brand’s larger message.
“It is taking the
palette of natural colors in natural diamonds and using that as a way for
consumers to connect them to the Earth,” Sally Morrison, De Beers’ natural
diamond lead, tells JCK.
That’s also why it
invokes the desert.
“The minute we said
‘desert’ in [focus] groups, they made the connection to the Earth,” Morrison
says. “But a lot of other interesting things came out. It ties into a sense of
renewal, a sense of rebirth.”
Morrison adds that
focusing on diamonds with a distinctive look will help illustrate the
difference between natural diamonds and their lab-grown competitors.
“Lab-grown companies
can make different colors,” she says. “They can make any colors they want. If
browns come out of a machine, they’re all going to be the same brown because
they’re replicating a recipe.
“The whole point of
this campaign is that every stone is different because nature can’t exactly
replicate what it does. Because everybody is different, everybody’s
relationship is different, and every diamond is different. You want to find a
diamond that reflects you, specifically.”
Some have complained
the campaign has no “call to action.” Even if a consumer was intrigued by the
idea of Desert Diamonds, most stores don’t stock them.
That’s being fixed,
says Lynn Serfaty, De Beers’ general manager for natural diamonds.
“We’re focusing on
very specific objects, like the three-stone ring, the eternity band, the
wedding band, and the solitaire,” she says. “And we are working with a store
locator on our site. We are trying to direct consumers to specific stores.”
The Desert Diamonds
campaign originally targeted fashion and has since moved to bridal. Later this
year, it will target classics, including tennis bracelets, halo pieces, and
stud earrings.
“We are generally
interested in disrupting the status quo,” says Serfaty. “The fact that there
was no category marketing for a long time allowed lab-grown to get in.”
She hopes the campaign
will “disrupt” the way diamonds are currently being sold, using specific
parameters such as color and cut grades. She thinks that has diminished their
appeal.
“If you’ve ever held
the diamond, especially the first time, it is something very special,” she
says, “because of the way light plays within the diamond, because of its
physical qualities. It is something rather magical. I remember my first really
significant diamond, holding it, playing with it. It’s something that stays
with you.
“The standardization,
the commoditization in the market, removes the magic. We are trying to rebuild
that.”
She feels the campaign
plays into a larger trend of consumers wanting “unique” pieces.
“Over the last month
and year, we have seen bridal move away from the classic setup,” she says,
“whether it be the rings bought by Miley Cyrus or Taylor Swift, or people
moving into colored stones, fancy shapes, old-mine cuts, etc. There is an
appetite for something new, something fresh.”
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