Pandora Eyes Expansion Into ‘New and Underserved’ Markets
Copenhagen,
Denmark—Pandora is ready to take on the world, or, at least, a few new markets.
During its recent Capital Markets Day, the company
shared updates on its “Phoenix” turnaround strategy and plans for the future,
including store openings and expansions into new geographies.
The Phoenix strategy, launched in 2021, focused on
sustainable growth and attracting new, younger consumers.
“Looking back at the past few years, we are proud
of our achievements. We have fundamentally changed how we work, and the
organization is much stronger. It’s clear that Pandora is a very different
company today,” said CEO Alexander Lacik.
The company said its investments in the brand,
store network, organization, and people are paying off.
The jeweler said the next chapter of its strategy
will focus on scaling up investments to accelerate revenue growth.
Looking to gain more ground in the affordable
luxury space, the company will boost investments in brand desirability and its
store network.
“With a strengthened operating model, Pandora now
has the capacity to target growth opportunities across a wider range of
geographies,” said the company.
The company said it will be taking the first steps
to enter into "new and underserved" markets, including South Korea,
Japan, and India.
It has a “small presence” in South Korea and Japan
already, said a spokesperson. It does not currently operate in India, though it
did years ago in a limited capacity through a partner.
As for its existing
markets, there are 7,000 “viable locations” for new stores in the regions where
it already operates, according to Pandora’s analysis, first shared during its
2021 Capital Markets Day.
From 2024 through
2026, Pandora expects 225 to 275 store openings and 175 to 225 shop-in-shop
openings.
Last year, Pandora
announced it had partnered with Macy’s to open 28 shop-in-shops after a soft
launch in 5 stores the previous year.
In 2021, Pandora set a long-term goal of doubling its U.S. revenue from its 2019 level of 4.7 billion kroner ($435 million).
It’s close to reaching
that goal, clocking in at 7.9 billion kroner ($731.2 million) in 2022.
Pandora said it
expects to surpass its target by 2025 with estimated revenue of 9.4 billion
kroner ($870 million).
“Pandora’s market
share in the US remains at low single-digit levels and Pandora sees ample
growth opportunities in the U.S. beyond 2025,” said the company.
Pandora set a similar
long-term goal for China, planning to triple its 2019 revenue numbers, but
COVID-19 put a wrench in its plan.
Though it recently
relaunched the brand in Shanghai, it expects a tough road ahead.
“Pandora continues to
see significant long-term growth potential in China, but building a sizable
business in China will be a longer journey than originally anticipated,” the
company said.
In countries where
Pandora already has a strong market share, like the U.K., Italy, and Australia,
it expects like-for-like sales to grow steadily as it continues to build market
share.
In markets where it
has less of a strong foothold, like the U.S., Germany, and France, it expects
to grow its market share and could see higher like-for-like growth.
All new stores will be
under the new format, Evoke 2.0, starting in 2024.
The company began
testing the new store concept in late 2021 in Milan and London. It incorporates
a simplified layout and centers around personalization, offering engraving
services, with an emphasis on being able to try on the jewelry.
As two-thirds of its revenue comes from gifting, said Pandora, the stores will also have a “gifting zone.”
ข้อมูลอ้างอิง